Contact us

Our Customer Service Team can be reached by email or phone 04 527 2169.

Our opening hours for Council reception are as below. For opening hours of our other facilities, please visit their websites using the link in our footer.

Mondays – Tuesdays	8am – 5pm
Wednesdays	9am – 5pm
Thursdays – Fridays	8am – 5pm
Public holidays	CLOSED

For all urgent issues regarding noise, animal and water, please call us.

For all media queries, please email our Communications and Engagement team.

For vacancies and recruitment process, please visit our Careers webpage.

For all consultation on proposed policies, plans and project affecting our city, please visit the Lets Korero webpage to give your feedback.

Below are the self-service options for the services and applications you can make online, whether you are reporting a road issue, applying for filming permit, or registering your dog.

Getting in touch

Here's how you can email Council or get in touch with H2O Xtream Aquatic Centre, Upper Hutt Libraries and Whirinaki Whare Taonga.

Report and request

If you've noticed something in Upper Hutt that needs attention or if you have a service request, please make a request or report here. For urgent noise, water and animal issues please call us.

Do it online

If you have something you want to request or report, you can do it online.

Give a compliment

Tell us when you have had a great experience with Council.

Make a complaint

Tell us how we can improve at Upper Hutt City Council.

Official Information Requests

Find out how to make an official information request.

Book a community noticeboard

Book eight community noticeboards in various locations around our city.

Our Elected Members and Executive Leadership Team

Find out more about our current elected members and our leadership team

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Variable speed limit coming to Upper Hutt schools from 1 July

Water services - Important information