Report a water leak or outage
Who is responsible for fixing water leaks?
Tiaki Wai is responsible for delivering stormwater, wastewater and drinking water services.
If the source of the leak is in your home or property then in a majority of cases you will be responsible for repairing it. However, if the leak stems from the water mains or beyond the boundary of your property then Tiaki Wai may be responsible for fixing it.
Contact Tiaki Wai directly about:
- water leaks and faults (eg a leak or burst pipe on your street)
- water and wastewater service issues (eg bad-tasting water or wastewater overflow)
- stormwater-related problems (eg a blocked drain on your street)
- water billing enquiries
- any other general enquiries.
To report water faults in your area – call 0800 TIAKI WAI (842 549) or Report a issue.
Responsibility for the leak will be determined in accordance with Upper Hutt City Council’s Water Supply Bylaw 2008, which states that:
9.2 Point of Supply
| 9.2.1 |
Point of Supply |
| 9.2.1 |
Location of the Point of Supply |
| 9.2.1.1 |
The Point of Supply will be determined by the position of the Service Valve (Toby) which is to be located within 600mm of the roadside boundary of the road reserve or as agreed in writing by the Water Supply Authority (WSA) but at no time will a Service Valve (Toby) be positioned under a vehicle crossing. |
| 9.2.1.2 |
For properties that do not have the service valve located in accordance with clause 9.2.1.1 above the Point of Supply will be defined by Council and recorded. |
| 9.2.1.2 |
For properties that do not have the service valve located in accordance with clause 9.2.1.1 above the Point of Supply will be defined by Council and recorded. |
| 9.2.1.2 |
Responsibility for Maintenance |
The WSA shall own and maintain the Service Pipe and fittings up to the Point of Supply. The Customer shall own and maintain the Supply Pipe beyond the Point of Supply.